Ok, time to rant. Nowadays it seems that every service or purchase (over say $20!) comes with a phone call. "Hello Mr. Emmen-yule. Can you answer a few short questions about your satisfaction with..." OK. so at first this seemed cute. A few companies seeming to care enough to check up on you, make sure you were treated right. But slowly these calls have taken over as the primary source of telephone spam. I've had enough.
Here is the deal, if I don't like the service, I'll simply not be back. Yeah. I don't lodge complaints (very often, you really have to screw me over) it is not my nature. So really this kind of survey is about the only feedback you will get unless you suddenly realize I've stopped paying for your services. I freely admit that this seems like the only way to get feedback from folks like me - the worst customers. However, the constant surveys, to me, is just as bad as some idiot salesperson treating me like crap.
It is mostly the predictable nature of these calls that annoys me. It is most impersonal. "Can you rate your experience on a scale of one to five, five being very satisfied and ..." AAARRRRRGGGGHHHH! Come on. You want me to quantify my satisfaction? I might respond better to a friendly, "are you happy with our service?", that opened up a conversation if I was not. At least then I could say "yup" and hang up instead of wasting my time trying to quantify my level of satisfaction with something I probably wasn't paying that kind of attention to. Life people, I have one.
So, I am 5 - very unsatisfied with this stupid phone call. You interrupted my day for this? Come on. I want to retort, "how would you like it if I called you up in the middle of your stupid phone calls and asked how you were satisfied with your last cold call, on a scale of 1 to 5, 1 being very unsatisfied and 5 being very satisfied?" But I actually have a better plan.
I'm opting out. No more. I am saying no.
I cant help wondering if this is just a make-work project? If it really is a way of curing bad customer service then the cure is worse than the cause. I don't doubt that some companies use this data to evaluate their service representatives. But when, and this has happened several times now, the service representative asks you to rate then all 1's or 5's (whatever is better) on the impending survey then they are defeating the purpose of the survey. I'm not a jerk, I won't rate them poorly because they asked. But I'm just going to opt out altogether.
End of rant.
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