tag:blogger.com,1999:blog-13643646.post7262505041550768286..comments2023-05-19T03:36:11.201-05:00Comments on Freedom Log: I Am 5 - Very Unsatisfied with the ServiceOne of Freedomhttp://www.blogger.com/profile/02479227411431959461noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-13643646.post-5934248744920444402010-03-27T12:21:09.557-05:002010-03-27T12:21:09.557-05:00Stephen. I actually do enjoy surveys, ticking litt...Stephen. I actually do enjoy surveys, ticking little boxes and all that stuff. But on my time and my terms. There is something different about the customer service satisfaction survey that just bugs me. It is probably because it is getting more and more ubiquitous. And not really feeling like it makes a concrete contribution. Perhaps, I can express that better as - it seems like the wrong question to ask and it seems like it is being asked far more often than I care to answer.<br /><br />I readily filled out the first couple of restaurant satisfaction reports (online) that came my way. But now even the chance of winning a prize can't coax me into doing one of those surveys. And what is worse, I think 3 of the last 5 regular store purchases ended with some sort of incentive driven push to one of these surveys. It even happens at my grocery store now! It's just too much. Maybe it is too much of a good thing? I'm not sure.One of Freedomhttps://www.blogger.com/profile/02479227411431959461noreply@blogger.comtag:blogger.com,1999:blog-13643646.post-69209117592990991742010-03-27T11:36:23.392-05:002010-03-27T11:36:23.392-05:00:)
My job is to work with companies to help them ...:)<br /><br />My job is to work with companies to help them figure out how to respond to just these kinds of surveys, so I genuinely appreciated hearing your perspective that you hate getting surveys! It's a genuinely new thought for me. We tend to assume that people who don't want to participate just don't participate, but it hadn't occurred to me that some resent even the invitation. <br /><br />On my side of the process, I try to help organization leaders to identify what they're doing right and what they're doing wrong to exceed their customers expectations. Many times this involves trying to help leaders *listen* to their employees who often have a pretty good bead on things. <br /><br />Anyway, reading your blogpost was very helpful to me as I like to have my paradigm expanded. I give it a 5! :)Stephenhttps://www.blogger.com/profile/10238745383108764223noreply@blogger.com